Student Services Policies and Guidelines

Policies and Guidelines - Client Services main charge to students is to assure a working connection to the Internet. Here is a list of some specific user needs or questions and some guidelines we use when providing support to our students.

User request or question What we can do for you What we cannot do
Can you answer a question about the operation of my computer? We can attempt to answer a specific question pertaining to the operation of your computer or a program. We cannot give one on one training or provide instructional classes on the operation of your computer or program.
Can you provide an antivirus program? Information Technology does recommend that students have an antivirus program.  If you need one, we can recommend free AVG.  Click here to download. We cannot provide virus protection for you or support the product you currently have. 
Can you fix my personal computer? We can help you configure your personal computer to connect to Loyola's network. We cannot perform hardware or software repairs on your personal computer.