Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  June
2017
May
2017
April
2017
March
2017
February
2017
January
2017
Client Services request closed 182 224 206 341 223 317
Percentage of requests closed same day 60% 66% 53% 44% 50% 45%
Percentage of requests closed at first contact 18% 25% 20% 13% 17% 16%
Telecommunications requests closed 55 34 29 44 31 54
Year to date closed 1740 1,503 1,245 1010 625 371

Computer Lab Visits

             
  June
2017
May
2017
April
2017
March
2017
February
2017
January
2017
Census
Count
N/A 656 968 1266 1056 1155

Critical Systems Availability

  June
2017
May
2017
April
2017
March
2017
February
2017
January
2017
LORA 100% 100% 100% 100% 100% 100%
Blackboard 99.61% 100% 99.86% 99.96% 99.65 100%
Email 99.88 99.89% 99.64% 99.84 100% 100%
Web 99.87 99.88% 99.76 99.84 99.99 100%