Information Technology Dashboard
Service Statistics
| |
April 2012 |
March 2012 |
February 2012 |
January 2012 |
December 2012 |
November 2012 |
October 2012 |
| Client Services request closed |
186 |
243 |
210 |
201 |
131 |
203 |
220 |
| Percentage of requests closed same day |
75% |
67% |
64% |
62% |
48% |
56% |
53% |
| Percentage of requests closed at first contact |
38% |
23% |
19% |
20% |
29% |
18% |
19% |
| Telecommunications requests closed |
260 |
249 |
182% |
267 |
174 |
269 |
191 |
| Year to date closed |
6,964 |
6,518 |
6,026 |
5,634 |
5,166 |
4,861 |
4,389 |
Email Statistics
| |
April 2012 |
March 2012 |
February 2012 |
January 2012 |
December 2011 |
November 2011 |
October 2011 |
| Total messages processed |
3,801,200 |
4,092,639 |
3,908,158 |
3,780,353 |
4,080,983 |
5,489,625 |
6,149,951 |
| Messages blocked by spam |
1,747,840 |
1,822,231 |
1,950,790 |
2,058,871 |
2,140,266 |
3,369,358 |
4,014,436 |
| Messages blocked as virus |
109,664 |
176,485 |
80,716 |
18,204 |
64,424 |
73,901 |
147,053 |
| Total messages delivered |
1,943,696 |
2,093,923 |
1,872,652 |
1,703,278 |
1,876,293 |
2,046,366 |
1,988,462 |
Computer Lab Visits
| |
April 2012 |
March 2012 |
February 2012 |
January 2012 |
December 2012 |
November 2012 |
October 2012 |
| Total hours |
1,860 |
2,448 |
2,034 |
1,598 |
3,077 |
2,799 |
3,167 |
| Census count |
|
|
|
|
|
|
|
Critical Systems Availability
| |
April 2012 |
March 2012 |
February 2012 |
January 2012 |
December 2011 |
November 2011 |
October 2011 |
| LORA |
99.99% |
99.99% |
99.99% |
100% |
99.99% |
99.91% |
99.93% |
| Blackboard |
99.99% |
99.99% |
100% |
99.99% |
99.98% |
99.96% |
99.98% |
| Email |
99.96% |
100% |
100% |
100% |
100% |
99.97% |
99.98% |
| Web |
99.94% |
99.99% |
99.74% |
100% |
100% |
99.98% |
99.97% |