Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  December
2015
November
2015
October
2015
September
2015
August
2015
July
2015
Client Services request closed 223 278 299 457 498 351
Percentage of requests closed same day 53% 51% 53% 51% 48% 44%
Percentage of requests closed at first contact 16% 13% 12% 15% 13% 11%
Telecommunications requests closed 24 30 41 57 117 32
Year to date closed 4,763 4,516 4,208 3,868 3,354 2,739

Computer Lab Visits

             
  December
2015
November
2015
October
2015
September
2015
August
2015
July
2015
Census
Count
1030 895 914 856 59 Closed

Critical Systems Availability

  December
2015
November
2015
October
2015
September
2015
August
2015
July
2015
LORA 100% 99.99% 100% 100% 99.99% 99.66%
Blackboard 100% 99.95% 100% 99.99% 99.82% 100%
Email 99.98% 99.99% 99.99% 100% 99.98% 99.99%
Web 100% 100% 100% 99.9% 100% 100%