Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  July
2016
June
2016
May
2016
April
2016
March
2016
February
2016
Client Services request closed 251 330 249 299 293 282
Percentage of requests closed same day 47% 52% 61% 48% 54% 55%
Percentage of requests closed at first contact 15% 12% 16% 15% 16% 16%
Telecommunications requests closed 39 53 43 43 42 32
Year to date closed 2,346 2,056 1,673 1,381 1039 704

Computer Lab Visits

             
  July
2016
June
2016
May
2016
April
2016
March
2016
February
2016
Census
Count
Closed Closed 1622 1770 1366 810

Critical Systems Availability

  July
2016
June
2016
May
2016
April
2016
March
2016
February
2016
LORA 100% 100% 100% 100% 100% 100%
Blackboard 100% 99.91% 99.85% 100% 99.97% 99.78%
Email 99.97% 99.98% 99.91% 99.99% 99.98% 99.98%
Web 99.99% 100% 100% 99.94 99.97% 99.98%