Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  March
2014
February
2014
January
2014
December
2013
November
2013
October
2013
Client Services request closed 289 351 402 218 285 402
Percentage of requests closed same day 50% 54% 43% 47% 47% 41%
Percentage of requests closed at first contact 17% 15% 9% 11% 14% 11%
Telecommunications requests closed 9 34 52 32 44 72
Year to date closed 1,137 839 454 6,097 5,847 5,518

Computer Lab Visits

             
  March
2014
February
2014
January
2014
December
2013
November
2013
October
2013
Census
Count
743 1171 945 1153 1747 2331

Critical Systems Availability

  March
2014
February
2014
January
2014
December
2013
November
2013
October
2013
LORA 100% 100% 100% 99.97% 99.97% 100%
Blackboard 99.83% 99.98% 99.99% 99.97% 100% 99.97%
Email 99.98% 99.99% 99.95% 99.97% 100% 99.98%
Web 99.21% 99.96% 99.95% 99.97% 100% 99.90%