Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

 

March
2018

February
2018
January
2018
December
2017
November
2017
October
2017
Client Services request closed 449 349 384 200 257 269
Percentage of requests closed same day 64% 72% 64% 52% 62% 60%
Percentage of requests closed at first contact 42% 41% 22% 20% 27% 25%
Telecommunications requests closed 40 42 62 19 36 56
Year to date closed 1,326 837 446 3,963 3,744 3,451

Computer Lab Visits

             
  March
2018
February
2018
January
2018
December
2017
November
2017
October
2017
Census
Count
841 795 954 700 1,390 1,184

Critical Systems Availability

  March
2018
February
2018
January
2018
December
2017
November
2017
October
2017
LORA 100% N/A 100% 100% 100% 100%
Blackboard 99.96% 100% 100% 98.58% 100% 100%
Email N/A N/A 99.82% 100% 99.95% 100%
Web 99.90% 100% 99.99% 100% 100% 100%