Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  June
2016
May
2016
April
2016
March
2016
February
2016
January
2016
Client Services request closed 330 249 299 293 282 354
Percentage of requests closed same day 52% 61% 48% 54% 55% 48%
Percentage of requests closed at first contact 12% 16% 15% 16% 16% 16%
Telecommunications requests closed 53 43 43 42 32 36
Year to date closed 2,056 1,673 1,381 1039 704 390

Computer Lab Visits

             
  June
2016
May
2016
April
2016
March
2016
February
2016
January
2016
Census
Count
Closed 1622 1770 1366 810 360

Critical Systems Availability

  June
2016
May
2016
April
2016
March
2016
February
2016
January
2016
LORA 100% 100% 100% 100% 100% 99.99%
Blackboard 99.91% 99.85% 100% 99.97% 99.78% 100%
Email 99.98% 99.91% 99.99% 99.98% 99.98% 100%
Web 100% 100% 99.94 99.97% 99.98% 100%