Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  December
2019
November
2019
October
2019
September
2019
August
2019
Client Services request closed 211 330 361 496 1,315
Percentage of requests closed same day 27% 32% 34% 40% 65%
Percentage of requests closed at first contact 13% 12% 17% 23% 47%
Telecommunications requests closed 8 14 23 24 45
Year to date closed 5,156 4,937 4,593 4,209 3,689

 

Critical Systems Availability

  December
2019
November
2019
October
2019
September
2019
August
2019
LORA 100% 100% 100% 100% 100%
Blackboard N/A N/A N/A 97.64% 100%
Web 100% 100% 100% 100% 100%