Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  June
2019
May
2019
April
2019
March
2019
Feb
2019
Jan
2019
Client Services request closed 208 345 337 290 293 432
Percentage of requests closed same day

40%

56% 47% 45% 40% 57%
Percentage of requests closed at first contact 21% 24% 23% 15% 18% 29%
Telecommunications requests closed 21 19 11 17 26 47
Year to date closed 2,046 1,817 1,453 1,105 798 479

 

Critical Systems Availability

  June
2019
May
2019
April
2019
March
2019
Feb
2019
Jan
2019
LORA 99.91% 100% 100% 99.98% 100% 100%
Blackboard 99.84% 100% 100% 100% 100% 100%
Web 99.94% 100% 10% 100% 100% 100%