Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  January
2015
December
2014
November
2014
October
2014
September
2014
August
2014
Client Services request closed 411 197 244 347 444 490
Percentage of requests closed same day 39% 47% 53% 44% 38% 46%
Percentage of requests closed at first contact 8% 16% 10% 9% 9% 12%
Telecommunications requests closed 29 14 16 26 19 28
Year to date closed 440 4,524 4,313 4,053 3,680 3,217

Computer Lab Visits

             
  December
2014
November
2014
October
2014
September
2014
August
2014
July
2014
Census
Count
666 701 1078 820 212 67

Critical Systems Availability

  January
2015
December
2014
November
2014
October
2014
September
2014
August
2014
LORA 99.9% 99.33% 99.96% 100% 100% 100%
Blackboard 99.15% 99.33% 99.99% 99.99% 99.95% 99.97%
Email 99.83% 99.41% 99.94% 99.85% 99.80% 99.98%
Web 99.91% 99.43% 99.94% 99.99% 100% 100%