Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  June
2018
May
2018
April
2018

March
2018

February
2018
January
2018
Client Services request closed 276 436 442 449 349 384
Percentage of requests closed same day 47% 47% 43% 64% 72% 64%
Percentage of requests closed at first contact 23% 31% 28% 42% 41% 22%
Telecommunications requests closed 25 39 33 40 42 62
Year to date closed 2,577 2,276 1,801 1,326 837 446

Computer Lab Visits

             
  June
2018
May
2018
April
2018
March
2018
February
2018
January
2018
Census
Count
N/A N/A 1,409 841 795 954

Critical Systems Availability

  June
2018
May
2018
April
2018
March
2018
February
2018
January
2018
LORA 100% N/A N/A 100% N/A 100%
Blackboard 100% N/A N/A 99.96% 100% 100%
Email N/A N/A N/A N/A N/A 99.82%
Web 100% N/A N/A 99.90% 100% 99.99%