Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  December
2017
November
2017
October
2017
September
2017
August
2017
July
2017
Client Services request closed 200 257 269 416 597 180
Percentage of requests closed same day 52% 62% 60% 54% 64% 61%
Percentage of requests closed at first contact 20% 27% 25% 23% 37%

24%

Telecommunications requests closed 19 36 56 57 81 55
Year to date closed 3,963 3,744 3,451 3,126 2,653 1,975

Computer Lab Visits

             
  December
2017
November
2017
October
2017
September
2017
August
2017
July
2017
Census
Count
700 1,390 1,184 1,226 432 N/A

Critical Systems Availability

  December
2017
November
2017
October
2017
September
2017
August
2017
July
2017
LORA 100% 100% 100% 100% 99.83% 100%
Blackboard 98.58% 100% 100% 100% 100% 100%
Email 100% 99.95% 100% 100% 99.96% 99.98%
Web 100% 100% 100% 100% 99.97% 99.99%