Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  November
2014
October
2014
September
2014
August
2014
July
2014
June
2014
Client Services request closed 244 347 444 490 330 323
Percentage of requests closed same day 53% 44% 38% 46% 51% 55%
Percentage of requests closed at first contact 10% 9% 9% 12% 13% 16%
Telecommunications requests closed 16 26 19 28 33 30
Year to date closed 4,313 4,053 3,680 3,217 2,699 2,336

Computer Lab Visits

             
  November
2014
October
2014
September
2014
August
2014
July
2014
June
2014
Census
Count
701 1078 820 212 67 53

Critical Systems Availability

  November
2014
October
2014
September
2014
August
2014
July
2014
June
2014
LORA 99.96% 100% 100% 100% 100% 99.98%
Blackboard 99.99% 99.99% 99.95% 99.97% 99.99% 99.99%
Email 99.94% 99.85% 99.80% 99.98% 99.99% 99.99%
Web 99.94% 99.99% 100% 100% 100% 99.99%