Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  September
2016
August
2016
July
2016
June
2016
May
2016
April
2016
Client Services request closed 417 489 251 330 249 299
Percentage of requests closed same day 46% 47% 47% 52% 61% 48%
Percentage of requests closed at first contact 11% 19% 15% 12% 16% 15%
Telecommunications requests closed 48 87 39 53 43 43
Year to date closed 3,387 2,922 2,346 2,056 1,673 1,381

Computer Lab Visits

             
  September
2016
August
2016
July
2016
June
2016
May
2016
April
2016
Census
Count
1092 358 Closed Closed 1622 1770

Critical Systems Availability

  September
2016
August
2016
July
2016
June
2016
May
2016
April
2016
LORA 100% 99.80% 100% 100% 100% 100%
Blackboard 99.96% 99.83% 100% 99.91% 99.85% 100%
Email 99.96% 99.83% 99.97% 99.98% 99.91% 99.99%
Web 100% 99.83% 99.99% 100% 100% 99.94