Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  November
2016
October
2016
September
2016
August
2016
July
2016
June
2016
Client Services request closed 280 315 417 489 251 330
Percentage of requests closed same day 49% 45% 46% 47% 47% 52%
Percentage of requests closed at first contact 14% 11% 11% 19% 15% 12%
Telecommunications requests closed 36 51 48 87 39 53
Year to date closed 4,069 3,753 3,387 2,922 2,346 2,056

Computer Lab Visits

             
  November
2016
October
2016
September
2016
August
2016
July
2016
June
2016
Census
Count
1102 955 1092 358 Closed Closed

Critical Systems Availability

  November
2016
October
2016
September
2016
August
2016
July
2016
June
2016
LORA 99.96% 100% 100% 99.80% 100% 100%
Blackboard 99.40% 99.94% 99.96% 99.83% 100% 99.91%
Email 99.89% 99.99% 99.96% 99.83% 99.97% 99.98%
Web 99.90% 100% 100% 99.83% 99.99% 100%