Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  May
2015
April
2015
March
2015
February
2015
January
2015
December
2014
Client Services request closed 327 305 368 306 411 197
Percentage of requests closed same day 51% 51% 37% 44% 39% 47%
Percentage of requests closed at first contact 13% 10% 46% 37% 8% 16%
Telecommunications requests closed 61 32 55 32 29 14
Year to date closed 1920 1,538 1,201 778 440 4,524

Computer Lab Visits

               
  April
2015
March
2015
February
2015
January
2015
December
2014
November
2014
October
2014
Census
Count
727 670 519 495 666 701 1078

Critical Systems Availability

  May
2015
April
2015
March
2015
February
2015
January
2015
December
2014
LORA 100% 99.98% 100% 100% 99.9% 99.33%
Blackboard 100% 99.99% 99.99% 100% 99.15% 99.33%
Email 99.98% 99.95% 99.93% 99.91% 99.83% 99.41%
Web 100% 100% 100% 99.93% 99.91% 99.43%