Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  October
2014
September
2014
August
2014
July
2014
June
2014
May
2014
Client Services request closed 347 444 490 330 323 361
Percentage of requests closed same day 44% 38% 46% 51% 55% 51%
Percentage of requests closed at first contact 9% 9% 12% 13% 16% 14%
Telecommunications requests closed 26 19 28 33 30 108
Year to date closed 4,053 3,680 3,217 2,699 2,336 1,983

Computer Lab Visits

             
  October
2014
September
2014
August
2014
July
2014
June
2014
May
2014
Census
Count
1078 820 212 67 53 562

Critical Systems Availability

  October
2014
September
2014
August
2014
July
2014
June
2014
May
2014
LORA 100% 100% 100% 100% 99.98% 100%
Blackboard 99.99% 99.95% 99.97% 99.99% 99.99% 100%
Email 99.85% 99.80% 99.98% 99.99% 99.99% 99.98%
Web 99.99% 100% 100% 100% 99.99% 100%