Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  April
2018

March
2018

February
2018
January
2018
December
2017
November
2017
Client Services request closed 442 449 349 384 200 257
Percentage of requests closed same day 43% 64% 72% 64% 52% 62%
Percentage of requests closed at first contact 28% 42% 41% 22% 20% 27%
Telecommunications requests closed 33 40 42 62 19 36
Year to date closed 1,801 1,326 837 446 3,963 3,744

Computer Lab Visits

             
  April
2018
March
2018
February
2018
January
2018
December
2017
November
2017
Census
Count
1,409 841 795 954 700 1,390

Critical Systems Availability

  April
2018
March
2018
February
2018
January
2018
December
2017
November
2017
LORA N/A 100% N/A 100% 100% 100%
Blackboard N/A 99.96% 100% 100% 98.58% 100%
Email N/A N/A N/A 99.82% 100% 99.95%
Web N/A 99.90% 100% 99.99% 100% 100%