Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  March
2017
February
2017
January
2017
December
2016
November
2016
October
2016
Client Services request closed 341 223 317 179 280 315
Percentage of requests closed same day 44% 50% 45% 48% 49% 45%
Percentage of requests closed at first contact 13% 17% 16% 13% 14% 11%
Telecommunications requests closed 44 31 54 19 36 51
Year to date closed 1010 625 371 4,267 4,069 3,753

Computer Lab Visits

             
  March
2017
February
2017
January
2017
December
2016
November
2016
October
2016
Census
Count
1266 1056 1155 840 1102 955

Critical Systems Availability

  March
2017
February
2017
January
2017
December
2016
November
2016
October
2016
LORA 100% 100% 100% 100% 99.96% 100%
Blackboard 99.96% 99.65 100% 99.96% 99.40% 99.94%
Email 99.84 100% 100% 100% 99.89% 99.99%
Web 99.84 99.99 100% 100% 99.90% 100%