Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  July June
2014
May
2014
April
2014
March
2014
February
2014
Client Services request closed 330 323 361 339 289 351
Percentage of requests closed same day 51% 55% 51% 40% 50% 54%
Percentage of requests closed at first contact 13% 16% 14% 9% 17% 15%
Telecommunications requests closed 33 30 108 38 9 34
Year to date closed 2,699 2,336 1,983 1,514 1,137 839

Computer Lab Visits

             
  July
2014
June
2014
May
2014
April
2014
March
2014
February
2014
Census
Count
67 53 562 696 743 1171

Critical Systems Availability

  July
2014
June
2014
May
2014
April
2014
March
2014
February
2014
LORA 100% 99.98% 100% 99.98% 100% 100%
Blackboard 99.99% 99.99% 100% 99.99% 99.83% 99.98%
Email 99.99% 99.99% 99.98% 99.99% 99.98% 99.99%
Web 100% 99.99% 100% 99.99% 99.21% 99.96%