Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  April
2016
March
2016
February
2016
January
2016
December
2015
November
2015
Client Services request closed 299 293 282 354 223 278
Percentage of requests closed same day 48% 54% 55% 48% 53% 51%
Percentage of requests closed at first contact 15% 16% 16% 16% 16% 13%
Telecommunications requests closed 43 42 32 36 24 30
Year to date closed 1,381 1039 704 390 4,763 4,516

Computer Lab Visits

             
  April
2016
March
2016
February
2016
January
2016
December
2015
November
2015
Census
Count
1770 1366 810 360 1030 895

Critical Systems Availability

  April
2016
March
2016
February
2016
January
2016
December
2015
November
2015
LORA 100% 100% 100% 99.99% 100% 99.99%
Blackboard 100% 99.97% 99.78% 100% 100% 99.95%
Email 99.99% 99.98% 99.98% 100% 99.98% 99.99%
Web 99.94 99.97% 99.98% 100% 100% 100%