Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  May
2014
April
2014
March
2014
February
2014
January
2014
December
2013
Client Services request closed 361 339 289 351 402 218
Percentage of requests closed same day 51% 40% 50% 54% 43% 47%
Percentage of requests closed at first contact 14% 9% 17% 15% 9% 11%
Telecommunications requests closed 108 38 9 34 52 32
Year to date closed 1,983 1,514 1,137 839 454 6,097

Computer Lab Visits

             
  May
2014
April
2014
March
2014
February
2014
January
2014
December
2013
Census
Count
562 696 743 1171 945 1153

Critical Systems Availability

  May
2014
April
2014
March
2014
February
2014
January
2014
December
2013
LORA 100% 99.98% 100% 100% 100% 99.97%
Blackboard 100% 99.99% 99.83% 99.98% 99.99% 99.97%
Email 99.98% 99.99% 99.98% 99.99% 99.95% 99.97%
Web 100% 99.99% 99.21% 99.96% 99.95% 99.97%