Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  August
2017
July
2017
June
2017
May
2017
April
2017
March
2017
Client Services request closed 597 180 182 224 206 341
Percentage of requests closed same day 64% 61% 60% 66% 53% 44%
Percentage of requests closed at first contact 37%

24%

18% 25% 20% 13%
Telecommunications requests closed 81 55 55 34 29 44
Year to date closed 2,653 1,975 1740 1,503 1,245 1010

Computer Lab Visits

             
  August
2017
July
2017
June
2017
May
2017
April
2017
March
2017
Census
Count
432 N/A N/A 656 968 1266

Critical Systems Availability

  August
2017
July
2017
June
2017
May
2017
April
2017
March
2017
LORA 99.83% 100% 100% 100% 100% 100%
Blackboard 100% 100% 99.61% 100% 99.86% 99.96%
Email 99.96% 99.98% 99.88 99.89% 99.64% 99.84
Web 99.97% 99.99% 99.87 99.88% 99.76 99.84