Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  March
2019
February
2019
January
2019
December
2018
November
2018
October
2018
Client Services request closed 290 293 432 233 253 355
Percentage of requests closed same day 45% 40% 57% 42% 55% 41%
Percentage of requests closed at first contact 15% 18% 29% 19% 21% 15%
Telecommunications requests closed 17 26 47 15 20 19
Year to date closed 1,105 798 479 4,907 4,659 4,386

 

Critical Systems Availability

  March
2019
February
2019
January
2019
December
2018
November
2018
October
2018
LORA 99.98% 100% 100% 100% 100% 100%
Blackboard 100% 100% 100% 99.98% 100% 99.93%
Web 100% 100% 100% 100% 100% 100%