Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  March
2015
February
2015
January
2015
December
2014
November
2014
October
2014
Client Services request closed 368 306 411 197 244 347
Percentage of requests closed same day 137 135 39% 47% 53% 44%
Percentage of requests closed at first contact 46 37 8% 16% 10% 9%
Telecommunications requests closed 55 32 29 14 16 26
Year to date closed 1,201 778 440 4,524 4,313 4,053

Computer Lab Visits

               
  March
 
February
2015
January
2015
December
2014
November
2014
October
2014
September
2014
Census
Count
670 519 495 666 701 1078 820

Critical Systems Availability

  March
2015
February
2015
January
2015
December
2014
November
2014
October
2014
LORA 100% 100% 99.9% 99.33% 99.96% 100%
Blackboard 99.99% 100% 99.15% 99.33% 99.99% 99.99%
Email 99.93% 99.91% 99.83% 99.41% 99.94% 99.85%
Web 100% 99.93% 99.91% 99.43% 99.94% 99.99%