Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  May
2016
April
2016
March
2016
February
2016
January
2016
December
2015
Client Services request closed 249 299 293 282 354 223
Percentage of requests closed same day 61% 48% 54% 55% 48% 53%
Percentage of requests closed at first contact 16% 15% 16% 16% 16% 16%
Telecommunications requests closed 43 43 42 32 36 24
Year to date closed 1,673 1,381 1039 704 390 4,763

Computer Lab Visits

             
  May
2016
April
2016
March
2016
February
2016
January
2016
December
2015
Census
Count
1622 1770 1366 810 360 1030

Critical Systems Availability

  May
2016
April
2016
March
2016
February
2016
January
2016
December
2015
LORA 100% 100% 100% 100% 99.99% 100%
Blackboard 99.85% 100% 99.97% 99.78% 100% 100%
Email 99.91% 99.99% 99.98% 99.98% 100% 99.98%
Web 100% 99.94 99.97% 99.98% 100% 100%