Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  September
2018
August
2018
July
2018
June
2018
May
2018
April
2018
Client Services request closed 423 601 234 276 436 442
Percentage of requests closed same day 60% 62% 53% 47% 47% 43%
Percentage of requests closed at first contact 34% 34% 23% 23% 31% 28%
Telecommunications requests closed 31 97 46 25 39 33
Year to date closed 4,012 3,555 2,857 2,577 2,276 1,801

 

Critical Systems Availability

  Septemver
2018
August
2018
July
2018
June
2018
May
2018
April
2018
LORA 100% 100% 100% 100% N/A N/A
Blackboard 99.99% 100%   100% N/A N/A
Web

100%

100% 100% 100% N/A N/A