Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  December
2014
November
2014
October
2014
September
2014
August
2014
July
2014
Client Services request closed 197 244 347 444 490 330
Percentage of requests closed same day 47% 53% 44% 38% 46% 51%
Percentage of requests closed at first contact 16% 10% 9% 9% 12% 13%
Telecommunications requests closed 14 16 26 19 28 33
Year to date closed 4,524 4,313 4,053 3,680 3,217 2,699

Computer Lab Visits

             
  December
2014
November
2014
October
2014
September
2014
August
2014
July
2014
Census
Count
666 701 1078 820 212 67

Critical Systems Availability

  December
2014
November
2014
October
2014
September
2014
August
2014
July
2014
LORA 99.33% 99.96% 100% 100% 100% 100%
Blackboard 99.33% 99.99% 99.99% 99.95% 99.97% 99.99%
Email 99.41% 99.94% 99.85% 99.80% 99.98% 99.99%
Web 99.43% 99.94% 99.99% 100% 100% 100%