Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  October
2017
September
2017
August
2017
July
2017
June
2017
May
2017
Client Services request closed 269 416 597 180 182 224
Percentage of requests closed same day 60% 54% 64% 61% 60% 66%
Percentage of requests closed at first contact 25% 23% 37%

24%

18% 25%
Telecommunications requests closed 56 57 81 55 55 34
Year to date closed 3,451 3,126 2,653 1,975 1740 1,503

Computer Lab Visits

             
  October
2017
September
2017
August
2017
July
2017
June
2017
May
2017
Census
Count
1184 1226 432 N/A N/A 656

Critical Systems Availability

  October
2017
September
2017
August
2017
July
2017
June
2017
May
2017
LORA 100% 100% 99.83% 100% 100% 100%
Blackboard 100% 100% 100% 100% 99.61% 100%
Email 100% 100% 99.96% 99.98% 99.88 99.89%
Web 100% 100% 99.97% 99.99% 99.87 99.88%