Information Technology Dashboard
Service Statistics
| December 2012 |
November 2012 |
October 2012 |
September 2012 |
August 2012 |
July 2012 |
|
|---|---|---|---|---|---|---|
| Client Services request closed | 145 | 239 | 340 | 331 | 275 | 198 |
| Percentage of requests closed same day | 48% | 46% | 34% | 48% | 54% | 54% |
| Percentage of requests closed at first contact | 23% | 16% | 16% | 19% | 29% | 23% |
| Telecommunications requests closed | 185 | 218 | 275 | 234 | 272 | 235 |
| Year to date closed | 11,346 | 11,016 | 10,559 | 9,944 | 8,879 | 8,332 |
Email Statistics
| December 2012 |
November 2012 |
October 2012 |
September 2012 |
August 2012 |
July 2012 |
|
|---|---|---|---|---|---|---|
| Total messages processed | 3,051,559 | 3,368,874 | 3,562,154 | 3,154,853 | 2,378,643 | 2,215,380 |
| Messages blocked by spam | 1.915,819 | 1,985,745 | 1,303,193 |
1,046,515 |
1,150,338 | 48,512 |
| Messages blocked as virus | 25,459 | 33,931 | 21,336 | 22,239 | 96,995 | 1,253,159 |
| Total messages delivered | 1,110,281 | 1,349.198 |
2,237,625 |
2,086,099 | 1,131,310 | 913,709 |
Computer Lab Visits
| December 2012 |
November 2012 |
October 2012 |
September 2012 |
August 2012 |
July 2012 |
|
|---|---|---|---|---|---|---|
| Total hours | 1506 | 2234 | 2508 | 2366 | 0 | 64 |
| Census count |
Critical Systems Availability
| December 2012 |
November 2012 |
October 2012 |
September 2012 |
August 2012 |
July 2012 |
|
|---|---|---|---|---|---|---|
| LORA | 99.47% | 99.53% | 99.99% | 99.97% |
99.97% |
99.99% |
| Blackboard | 99.55% | 99.96% | 100% | 99.99% | 99.99% | 100% |
| 99.54% | 99.39% | 100% | 100% | 100% | 99.99% | |
| Web | 99.54% | 99.40% | 100% | 100% | 100% | 100% |