Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  December
2018
November
2018
October
2018
September
2018
August
2018
July
2018
Client Services request closed 233 253 355 423 601 234
Percentage of requests closed same day 42% 55% 41% 60% 62% 53%
Percentage of requests closed at first contact 19% 21% 15% 34% 34% 23%
Telecommunications requests closed 15 20 19 31 97 46
Year to date closed 4,907 4,659 4,386 4,012 3,555 2,857

 

Critical Systems Availability

  December
2018
November
2018
October
2018
September
2018
August
2018
July
2018
LORA 100% 100% 100% 100% 100% 100%
Blackboard 99.98% 100% 99.93% 99.99% 100%  
Web 100% 100% 100%

100%

100% 100%