Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  April
2019
March
2019
February
2019
January
2019
December
2018
November
2018
Client Services request closed 337 290 293 432 233 253
Percentage of requests closed same day 47% 45% 40% 57% 42% 55%
Percentage of requests closed at first contact 23% 15% 18% 29% 19% 21%
Telecommunications requests closed 11 17 26 47 15 20
Year to date closed 1,453 1,105 798 479 4,907 4,659

 

Critical Systems Availability

  April
2019
March
2019
February
2019
January
2019
December
2018
November
2018
LORA 100% 99.98% 100% 100% 100% 100%
Blackboard 100% 100% 100% 100% 99.98% 100%
Web 10% 100% 100% 100% 100% 100%