Loyola University New Orleans Information Technology

Information Technology Dashboard

Service Statistics

  February
2016
January
2016
December
2015
November
2015
October
2015
September
2015
Client Services request closed 282 354 223 278 299 457
Percentage of requests closed same day 55% 48% 53% 51% 53% 51%
Percentage of requests closed at first contact 16% 16% 16% 13% 12% 15%
Telecommunications requests closed 32 36 24 30 41 57
Year to date closed 704 390 4,763 4,516 4,208 3,868

Computer Lab Visits

             
  February
2016
January
2016
December
2015
November
2015
October
2015
September
2015
Census
Count
810 360 1030 895 914 856

Critical Systems Availability

  February
2016
January
2016
December
2015
November
2015
October
2015
September
2015
LORA 100% 99.99% 100% 99.99% 100% 100%
Blackboard 99.78% 100% 100% 99.95% 100% 99.99%
Email 99.98% 100% 99.98% 99.99% 99.99% 100%
Web 99.98% 100% 100% 100% 100% 99.9%