How To Use The Loyola Telephone System

Feature availability is limited to administrative instruments. When dialing from off campus, the prefix to campus numbers 2000-3999 is (865), 5400-5999 is (861) and 7000-7999 is (864).

Tones and Their Indications

Busy Tone
The called party is on the line.

Reorder Tone (fast busy)
Feature was performed incorrectly, or your call has been restricted (i.e., long-distance restriction or dialing a nonexistent number).

Special Dial Tone (interrupted dial tone)
Indication that it is okay to proceed with the activation of a feature.

Service Set Tone (continuous tone)
Indication that a feature has been properly activated.

Two Short Tone Bursts
Two short tone bursts while on the line indicate a call waiting.

Long Continuous Tone
This tone encountered after dialing an off-campus number indicates you are queued for the next available outgoing line.

A Word On Switch Hook Timing

The switch hook on your telephone (the button depressed to disconnect) serves two purposes. The first is to signal the telephone system that a feature is being activated. This is achieved by "flashing" the switch hook (quickly depressing and releasing). After the switch hook has been "flashed," special dial tone (broken dial tone) is heard. The second purpose is to disconnect (depression of the switch hook for two full seconds). After a call is disconnected, regular dial tone is heard. Make sure you hear regular dial tone before placing the next call.

Fax Machine Usage

When faxing on campus to another campus fax machine, it is necessary to dial only the four-digit extension number.

Telephone Number Prefixes

Main campus telephone numbers are 865-2000 through 865-3999 and 864-7000 through 864-7999. Broadway campus telephone numbers are 861-5400 through 861-5999. Prefixes to main campus telephone numbers are 864 and 865. Prefix to Broadway campus numbers is 861.

To Call An Extension On Main Campus Or Broadway Campus

Lift handset, listen for regular dial tone, dial the four-digit extension number.

To Call A Local Off-Campus Number

Lift handset, listen for regular dial tone, dial access code 8, wait for second dial tone, dial the seven-digit number.

To Call A Long-Distance Number

Lift handset, listen for regular dial tone, dial access code 8, wait for second dial tone, dial 1 + the area code + the number.

To Call An International Number

Lift handset, listen for regular dial tone, dial access code 8, wait for second dial tone, dial 011 + country code + city code + local number. All international calls should be dialed direct, as the university must pay a higher rate for operator-assisted calls. Should you have trouble dialing, please contact the campus operator by dialing 0.

For Assistance And Information

The operator may be reached by dialing 0.

Telephone Repair

If your telephone or telephone features are not operating, dial 2345 to report the problem.

Last Number Redial #1

Allows the last number to be redialed.

Transferring A Call

Flash the switch hook, receive the special dial tone, dial the desired station number, announce the call, and hang up.

Call Hold *4

Flash the switch hook once, receive special dial tone, dial *4, and the party will then be on hold. To return to the held party, replace the handset, and wait for the phone to ring.

Call Pick Up *7

Allows you to intercept a call ringing on another station, provided that both stations are in the same call pickup group. Upon hearing another station ringing, lift the handset and dial *7.

Directed Call Pickup #7 + The Number Of Ringing Station

Allows you to direct the call intercept to a specific station. Upon hearing another station ringing, lift handset and dial #7 plus the extension number of the ringing station.

Call Waiting

Allows you to receive a second incoming call while you are using the phone (off-campus calls only). To answer the second call, depress the switch hook. You will be connected to the second call. You cannot transfer this call. If you want to end the first call, hang up. The telephone will ring with the second call.

Call Back *5

Allows the system to call you when a busy station becomes idle. (On-campus calls only.) Upon receiving a busy signal on a campus call, flash the switch hook, receive special dial tone, dial *5, hang up. When both parties become idle, the calling party will receive three bursts of ringing. Lift the handset; the system redials the number.

Call Forwarding All Calls *2 And #2

Allows you to program your phone to ring at another station. (Always notify the station that you will be for-warding your calls.) To enter, lift handset and listen for regular dial tone, dial *2 plus the number to which you will be forwarding your calls, receive service set tone. To cancel, lift the handset, listen for regular dial tone, dial #2 from your station, receive the service set tone.

Call Forwarding Busy/No Answer *3 And #3

Allows you to program your phone to ring at another station if your station is busy or there is no answer. (Always notify the station that you will be forwarding your calls to them.) To enter, lift handset, listen for regular dial tone, dial *3 plus the number to which you will be forwarding your calls, receive service set tone. To cancel, lift handset, listen for regular dial tone, dial #3, receive service set tone.

Three-Way Conference Call

Ask original party to hold, flash the switch hook, receive special dial tone. Dial the second party; when the second party is on the line flash the switch hook again. All three parties will be connected.

Consultation Hold

Allows you to place a party on hold, place another call, and return to the first party when the second call is complete. While the original party is on the line, flash the switch hook, receive special dial tone. Dial the second party. When the conversation is complete and the second party hangs up, you will automatically be connected with the original call.

Call Park *0 And #0

Allows you to indefinitely place a call on hold while having full functionality of your station. In addition, this feature allows you to retrieve the parked call from any other station. While the party is on the line, flash the switch hook, receive special dial tone, dial *0, receive service set tone, replace handset. To retrieve the call from the station that parked it, lift the handset and dial *0. To retrieve the call from any other station on campus, lift handset, dial #0 plus the station number that parked the call.

Automatic Trunk Queuing

On certain occasions, all lines leaving Loyola may be busy. This is indicated to the user by a long uninterrupted tone (service set tone) encountered immediately after dialing an off-campus number. When this tone is encountered, hang up and the system will call you back as soon as a line is available. (The number is automatically redialed for you.) If you do not wish to wait in the queue for the next available line, you may cancel by lifting your handset and dialing #5.

Notes

Loyola University uses the NEAX 2400 IPX telephone system in a multi-campus fiber network. Not all phones can make long-distance calls. If you need this class of service, please ask your department head to request it.