About Information Technology

The mission of Information Technology is to leverage technology and add value to the educational experience at Loyola. IT will provide current technology, prompt service, and a robust network to allow the fair, accurate and free interchange of educational content, information and ideas throughout the Loyola community and the world.

Departmental Organization

Information Technology is part of the Office of Academic Affairs. Information Technology is led by it's Senior Director, Joseph Locascio.

Download the organization chart for the Office of Information Technology »

Information Technology's team is organized into 4 functional units:

Information Management

Information Management is responsible for the development, maintenance and support of Loyola’s administrative systems including:

  • Student Records (SIS)
  • Billing/Receivables (BRS)
  • Financial Reporting (FRS)
  • Human Resources (HRS)
  • Other administrative and student systems (LORA, PowerFaids & Slate)

Reporting programming problems or requests for enhancements should be addressed to the Information Management Director, Stephen Lousteau.  Detailed descriptions should be sent through email or interoffice memo. Please be sure to include a detailed description of the problem or system enhancement and any supporting documentation.

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Computer and Network Services

Computer and Network Services provides support for Loyola’s technology infrastructure which includes:

  • Loyola's Mainframe Systems
  • Campus Network (wired and wireless) 
  • E-Mail System
  • Web
  • Internet Access
  • Network Security
  • Phone
  • Voice Mail
  • Auto Attendant

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Client Services

Client Services provides support for all Loyola University owned computer devices.  This includes:

  • Laptop and desktop hardware and software setup
  • Hardware and software troubleshooting and repair
  • Network setup, troubleshooting and repair
  • Printer and peripheral setup, troubleshooting and repair
  • Operating System support 

Client Services also provides support to students who need help with the following:

  • Connecting to the network
  • Installing university sponsored software
  • Connecting to systems such as SSO, email, Lora and Blackboard

Client Services supports all IT student computer labs on campus.

  • Currently supporting 12 labs with over 300 workstations
  • Also supports all public computers in the Monroe Library

The Client Services operates the Help Desk.  It is available from 8:30 – 4:45 Monday thru Friday. Services include:

  • Receiving all support request for all departments within Information Technology 
  • Help "walk-in" community members with issues
  • Schedules and Dispatches for all service requests

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Distributed Systems

Distributed Systems manages the IT storage and computing infrastructure for Loyola’s non-mainframe application systems and technology services, including platforms used to develop, test, operate, monitor, manage, backup, recover and support these applications and services.

Hosting, recovery, and support services provided for:

 

  • Alertus
  • Annual Report
  • Astra
  • Badge Pass
  • CSGold Card System
  • ClockWork
  • eShare
  • Genetec Video Management
  • International Student Scholar Management
  • IT Help Desk
  • Lansweeper
  • Licensing Server
  • LORA
  • LORAFAC
  • Micros Point of Sale
  • Network Monitor
  • PaperCut
  • PaperSave
  • PowerFAIDS
  • Print Servers
  • PRTG Monitoring/Notification Services
  • Raiser’s Edge
  • Shoretel Telecom Servers
  • Tableau
  • TimeClock+
  • Titanium
  • TouchNet Integration Servers
  • Virtual Lab
  • Web Servers
  • You Achieve

Other services provided:

  • Account management
  • Application life cycle management
  • Backup and Recovery
  • Change management
  • Data and System Integrations with SIS and hosted and on premise applications
  • Deployment services
  • Directory services: LDAP/AD
  • Door Access Control
  • DNS services
  • Emergency Response
  • File Share administration
  • Gmail and Google Drives Backup and Recovery (Backupify)
  • Google administration and integrations
  • Google Group and Listserv management
  • Google Workflow management (BetterCloud)
  • O365 administration
  • Research and development
  • Single Sign On management and integrations
  • SSL Certificate management
  • SQL Server management
  • System Security
    • Permissions
    • Firewall
    • Anti-Virus
  • Virtual infrastructure management
  • Window and Linux OS Upgrades and Security patching

 

 

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